Patient Portal - Registering if you're already a patient with us

Step 1: Registration

Visit the Patient Portal at https://patients.kingsbridgehealthcaregroup.com/ and select Log in/Sign up. Click Sign Up Now under the Sign In button.

Step 2: Create Account

Enter your email and set a password (8-16 characters with a mix of letters, digits, and symbols). Click Send verification code to verify your email. After receiving the code, enter it and click Verify code.

Step 3: Link to Your Patient Record

Enter your Patient ID, Surname, Date of Birth and preferred verification method. Click Send Verification to receive a code that will link your account.

Step 4: Complete Registration

After receiving the verification code, enter it and click Submit to finish. You will then be redirected to the login screen.

Why do I need to register separately for the Patient Portal?
The Patient Portal is a secure, online account for managing your healthcare information. It requires a separate registration to protect your privacy and securely link it to your hospital patient record.

Where can I find my Patient ID?
Your Patient ID can be found on any letters, invoices, or emails you’ve received from us. If you don’t have access to it, please contact our support team for assistance.

What if I forget my password?
On the login page, click Forgot your password? and enter your email address. You’ll receive a verification code to reset your password.

“We couldn't find a match for the details provided”

• Ensure your Patient ID and Date of Birth are entered correctly.
• Verify the email address matches the one in your hospital record.
• If you've already registered, try signing in instead of creating a new account.
• If issues persist, please contact support for help.

Didn’t Receive the Verification Code via Email

• Check your spam or junk folder.
• If it’s still missing, click Send new code to generate a new code.
• Ensure the email you entered matches the email associated with your patient record.

Verification Code Not Working

• Make sure you’ve entered the latest code received (previous codes will expire).
• Click Resend Verification Code if the current code is not accepted.

Account Already Exists Error

• This error typically occurs if you’ve previously registered. Try signing in instead.
• If you’re certain you haven’t registered before, reach out to support for assistance.

Can’t Link My Account to My Patient Record

• Make sure you’ve entered your Patient ID, Date of Birth, and Surname exactly as they appear in our records.
• If verification fails repeatedly, contact support to confirm your information.

Unable to Sign In After Creating an Account

• Double-check your email address and password.
• If you’ve forgotten your password, use the Forgot your password? option to reset it.